•  Mowing Season: Our regular lawn cutting service runs through the growing season, which begins the week leading up to the May Long Weekend (Victoria Day) and continues through September, with possible extensions into early October as needed. Late Snow years may shift this back a week.
•  Cutting Heights: We mow at a shorter height in spring (2–3 inches) and raise the height mid-summer (2.5–4 inches)  This approach promotes a healthier, greener lawn and helps prevent weeds, and drought stress. Our mower decks adjust in ¼-inch increments. If you prefer a specific cutting height, please let us know and we will note it on your file. If the lawn is primarily weeds we will always cut short. Please note that opting out of our recommended heights means we cannot guarantee results from our Beautiful Lawn Care package products.
•  Clean-Up Services: Fall clean-up begins the week after Thanksgiving. Spring clean-up starts as soon as the snow has melted and the yards are dry.
•  Pet Waste and Yard Preparation: Clients with dogs are asked to remove all pet waste from the yard and ensure no cords, leashes, or obstacles remain on the lawn before mowing.
•  Invoicing: We generally invoice after every four cuts. We may start invoicing with our new software in 2026
•  Scheduling and Cancellations: All clients are automatically scheduled in our routing software and assigned to a crew member. You may cancel a scheduled cut at no charge. However, if our crew has already arrived at your property and you then request to skip the service, a $10 cancellation fee will apply to cover time, wages, and travel costs. On that note, if you do not desire a cut please do not wait for crews to show up before telling us.
•  Pricing for Scheduled Cuts: Your quoted price is based on your set regular schedule. If you deviate from that schedule—for any reason—a 10% surcharge may be added to the next cut to account for extra time, longer grass and preparation

•  Understanding Pricing: We serve clients with all kinds of needs—some want one cut a year, others book us for 20+. Our rates are tiered by frequency, increasing in 20% steps. For example: If you are a regular client with a weekly price of $50 per cut, skipping just one week means your next cut will remain the same price assuming you cancelled ahead of time and there is not excessive growth. If you permanently switch from
Weekly to Bi-Weekly you will pay bi-weekly pricing which is a 20% premium over weekly. Our pricing has reflected this for many years. The only change is that your price may change slightly over the course of the year dependent on cancellations and frequency.

We do not offer bi-weekly service to anyone who has a lawn that needs it on a weekly basis. Our service cuts weekly through growing season.

 If you have questions about pricing or policy, feel free to call or text—we’re happy to chat!


•  Watering Recommendation: During periods of drought, if possible we recommend watering your lawn at least once per week, preferably in the early morning or evening.
•  Payment: E-transfer is our most common payment method.
Policies
•  Scheduling Commitment: We operate with set employee schedules and do not use long-term contracts. However, when you hire us for regular lawn care, we ask that you maintain your scheduled time slot for the full duration of the growing season and avoid unnecessary cancellations or modifications. By reserving a regular slot, you are taking a cutting opportunity that we may have otherwise offered to another client. Inconsistent schedules create gaps in our team’s hours and income, which affects our ability to provide reliable service and steady employment. Grass growth can vary significantly from year to year (e.g., due to drought), so consistent scheduling helps our business remain stable. Thank you for your understanding.
•  Day and Time Requests: We note all preferred day requests and do our best to accommodate them. However, variables such as weather, holidays, crew routing, and location may affect the exact day. For example, properties in Gimli are only serviced on Tuesdays, and we may combine neighbouring yards for efficiency rather than returning to the same area on separate days.
•  Service Quality and Feedback: Every yard is unique, and client needs vary. Our business has grown over the past 15+ years thanks to our reliability, quality execution, and strong customer service. If a crew member does not meet your expectations, please contact us right away. We will add a note to your file and ensure the issue is corrected on the next visit.